Personal Information We Collect
“Personal Information” is information that can be used to identify or contact you, such as your contact details, including your name, address, e-mail address, country, and telephone number, any other information that you provide in the course of requesting access and using the Services, including any data about your use of the Services may be collected automatically.
When a customer of Cloud Theory orders or subscribes for Cloud Theory services, or a prospective customer contacts us for information, we collect certain information directly from the individual(s) acting as agent for the customer, including such individual’s name, title, email address, phone number, location and link to LinkedIn profile.
Additionally, when you visit the Site or use the Services via the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Cloud Theory does not collect any other Personal Information via the Apps. As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
We may directly collect analytics data, or use third-party analytics tools and services, via cookies, web beacons and log files, to help us measure traffic and usage trends for the Services. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Site and the other Services. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
We Receive from Third Parties We may receive Personal Information in connection with prospective customers, collected directly from such prospects, via marketing campaigns run by third parties on behalf of Cloud Theory.
External Websites and Services
The Apps require an account and authorized access to the Salesforce platform. Any Personal Information collected via the Apps (including without limitation via Office Add-ins available through the Apps) is subject to the privacy policies of the Salesforce platform.
How Do We Use Your Personal Information?
We use this Personal Information generally to fulfill any orders placed for Cloud Theory services. Additionally, we use this personal Information to:
Communicate with you, manage our relationship with you, which includes sending administrative information to you, such as changes to our terms, conditions, and policies, and respond to customer and prospective customer queries;
Provide you with information or advertising relating to our products or services;
Analyze trends and track your usage of and interactions with the Services to improve your experience and our service offerings;
Diagnose or fix technological issues; prevent fraud or criminal activities, misuse of our products or services and ensure the security of our IT systems, architecture and networks;
Assess the success of our marketing and advertising campaigns;
Monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns;
Comply with legal obligations and legal process;
Respond to requests from public and government authorities, including public and government authorities outside your country of residence; and
Protect our operations.
In an ongoing effort to better understand our users and the Services, we might analyze your information in aggregate form to operate, maintain, manage, and improve the Services. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our services and products and the Services to current and prospective business partners and to other third parties for other lawful purposes.
How We Share Personal Information
We share the Personal Information we collect and receive only with trusted third parties and business partners to help us use such Personal Information to provide services to you, as described herein.
Selling Personal Information
Cloud Theory will not rent or sell your information into third parties without your consent.
Cross-Border Storage and Processing
For How Long Do We Keep Personal Information
We will maintain Personal Information in our records unless and until the earlier of the date you ask us to delete this information or the date such information is automatically deleted in accordance with Cloud Theory’s data retention policy in effect from time to time. Following termination of your user account, if any, Cloud Theory may retain your Personal Information for a commercially reasonable time for backup, archival, or audit purposes.
How We Keep Personal Information Secure
Cloud Theory uses commercially reasonable safeguards to preserve the integrity and security of all Personal Information Cloud Theory collects from you or form third parties. However, Cloud Theory cannot ensure or warrant the security of any information you transmit to Cloud Theory or guarantee that information on the Services may not be accessed, disclosed, altered, or destroyed.
You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Cloud Theory, at all times.
The Services are not intended for individuals under the age of eighteen (18), and Cloud Theory does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register as users.
If you have an account with the Services, you control your account information and settings: you may update your account information and emailcommunication preferences at any time by logging in to your account and changing your profile settings. If you do not have with the Services, you may exercise the rights to which you are eligible with respect to your Personal Information by contacting Cloud Theory at any time using – see “Contact Us” below.
Opt-Out for Direct Marketing
You may opt out at any time from the use of your Personal Information for direct marketing purposes by contacting us at email@example.com. Please allow us a reasonable time to process your request. We will continue to contact you via email regarding the provision of our services and to respond to your requests.
Rights of a EAA Residents
If you are a resident of the European Economic Area (EEA), you have the right to access Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a EEA resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Services), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to the United States.
California Do Not Track Disclosure
Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. We do not currently respond to Do Not Track browser settings or signals. For information about Do Not Track, please visit: www.allaboutdnt.org.
For more information about our privacy practices, if you have questions, or if you would like to make a data request or a complaint, please contact us by e-mail at firstname.lastname@example.org.
We will respond to requests within a reasonable timeframe. We retain and use your information as necessary to comply with our legal and contractual obligations, statute of limitations, resolution of disputes, and enforcement of our agreements. Please note that we may not be able to delete all of your data upon request depending on the reasons above and the nature of your interactions.